Privacy Policy

​​Effective Date: March 25, 2025

At Diamond Gleamers Cleaning Services, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website, request quotes, communicate with us, or book services through our website, Housecall Pro, phone, text, email, or other approved channels.

By using our website, submitting information, or booking services, you agree to this Privacy Policy.

 

1. Information We Collect

We may collect personal information when you:

• Book services through our website or booking portal

• Submit quote, consultation, or service inquiry forms

• Subscribe to emails, promotions, or updates

• Contact us by phone, email, or text

• Leave reviews, testimonials, or referrals

• Interact with our website, advertisements, or campaigns

• Use customer portals or payment links

This information may include:

• Name, phone number, email address

• Service address, billing address, and access instructions

• Notes regarding pets, alarms, parking, preferences, or service needs

• Appointment dates, estimates, invoices, and service history

• Payment preferences (we do not store full bank or card details directly)

• Marketing preferences and engagement history

• Photos or documentation related to estimates, quality control, or proof of service

• Device/browser information, IP address, and website usage analytics

We do not knowingly request Social Security numbers, driver's license numbers, or other unnecessary sensitive identifiers unless legally required for a specific transaction.

 

2. How We Use Your Information

We may use your information to:

• Schedule, confirm, modify, and complete services

• Communicate reminders, updates, invoices, and follow-ups

• Process payments and maintain records

• Provide customer support and resolve concerns

• Evaluate re-clean, refund, or service quality requests

• Improve operations, website experience, and customer service

• Send promotions, loyalty offers, referral rewards, or service reminders where permitted

• Prevent fraud, abuse, chargebacks, or misuse

• Comply with legal, tax, insurance, or regulatory obligations

We do not sell your personal information for unrelated third-party marketing purposes.

 

3. Booking Platforms and Service Providers

Our website may be hosted on Wix. Booking, estimates, invoices, messaging, payment processing, automations, and customer management may be facilitated through Housecall Pro or other trusted third-party vendors.

These providers may process data according to their own privacy policies and security practices.

We may also use service providers for:

• Payment processing

• Email and SMS communications

• Analytics and advertising

• Cloud storage and scheduling

• Reputation/review management

 

4. Email, SMS, and Marketing Communications

If you opt in or where otherwise permitted by law, we may send:

• Appointment reminders

• Booking confirmations

• Service updates

• Promotions or discounts

• Referral or loyalty program notices

• Policy or business updates

You may unsubscribe from marketing emails at any time using the unsubscribe link. You may opt out of promotional texts by replying STOP where applicable.

Service-related communications (appointments, invoices, access issues, customer support) may still be sent as needed.

 

5. Testimonials and Reviews

If you submit a review, testimonial, rating, or feedback:

• We may display it on our website, social media, or promotional materials

• We may use your first name and general location only (example: “Sarah, Sacramento”)

• We will not publish personal contact details without consent

You may request removal or updates by contacting us.

 

6. Cookies, Analytics, and Online Advertising

Our website may use cookies and similar technologies, including tools such as:

• Google Analytics

• Meta Pixel / Facebook Pixel

• Wix cookies

• Advertising and remarketing tools

These tools may collect:

• Device/browser type

• IP address

• Pages visited

• Time on site

• Click behavior

• Referring websites or ads

You may manage cookies through browser settings and manage ad preferences through provider settings.

 

7. Photos and Documentation

We may photograph or document areas before, during, or after service for:

• Estimate accuracy

• Quality control

• Proof of completion

• Pre-existing conditions or damages

• Internal training standards

• Chargeback, insurance, or dispute support

We use reasonable efforts not to publicly share identifiable personal items without separate consent. You may request sensitive/private areas not be photographed where feasible.

8. Data Sharing and Disclosure

We may share information only as reasonably necessary with:

• Payment processors

• Scheduling / booking vendors

• Software providers

• Professional advisors (legal, accounting, insurance)

• Government authorities when legally required

• Courts, arbitrators, or collections providers for unpaid balances or disputes

We do not sell your personal information for cash consideration.

 

9. Data Protection and Security

We use commercially reasonable administrative, technical, and physical safeguards, including:

• Secure forms and account controls

• Restricted access to records

• Password-protected systems

• Vendor security tools where available

• Confidential handling of client information

No internet system is 100% secure, so we cannot guarantee absolute security.

 

10. Data Retention

We retain information as reasonably necessary to:

• Provide services

• Maintain tax and accounting records

• Enforce agreements

• Resolve disputes

• Comply with legal obligations

Retention periods may vary based on record type and legal requirements.

 

11. Your Privacy Choices

Subject to applicable law, you may request to:

• Access certain personal information

• Correct inaccurate information

• Delete eligible information

• Opt out of marketing communications

We may need to verify identity before fulfilling requests and may deny requests where legally permitted.

California residents may have additional rights under applicable California privacy laws.

 

12. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

 

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in business practices, technology, or law. Updated versions become effective when posted on this page.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

 

14. Contact Us

Diamond Gleamers Cleaning Services
📧 Diamondgleamerscleaning@gmail.com
📞 (916) 237-1686
📍 Sacramento, California

By using our website, submitting your information, or booking services, you acknowledge this Privacy Policy.