Terms & Conditions

Effective Date: March 1, 2025

​

1. General Terms 

This website (the "Site") is owned and operated by Diamond Gleamers Cleaning Services LLC ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Diamond Gleamers Cleaning Services LLC.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

 

2. Eligibility and Website Use

You must be at least 18 years old and legally able to enter binding agreements to use our website or schedule services. You agree to use our website only for lawful purposes and not to interfere with site functionality, misuse forms, transmit harmful code, or engage in abusive conduct.

​

3. SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Diamond Gleamers Cleaning Services LLC through our website at Diamondgleamerscleaningservices.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

 

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

 

3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to Support@diamondgleamerscleaning.com or call 916-237-1686 during business hours.

 

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

 

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

 

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

 

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

 

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at diamondgleamerscleaning.com/privacypolicy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.​

4. Intellectual Property Rights

​Our Limited License to You

This Site and all the materials available on the Site are the property of Diamond Gleamers Cleaning Services LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

 

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.​

5. Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

​

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

​

You agree at all times to indemnify and hold harmless Diamond Gleamers Cleaning Services LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

​

6. Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.

​

Your participation in any dealings with third-party vendors is solely between you and the third party. Diamond Gleamers Cleaning Services LLC shall not be responsible for any loss or damage incurred as a result of such dealings.

7. Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

​

If you suspect unauthorized use of your account, notify us immediately at Support@diamondgleamerscleaning.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.​

​

8. Services Offered

We offer services including, but not limited to:

• Residential Cleaning

• Deep Cleaning

• Move-In / Move-Out Cleaning

• Vacation Rental / Turnover Cleaning

• Office / Commercial Cleaning

• Salon / Spa Cleaning

• Custom Cleaning Services

We reserve the right to modify, add, remove, limit, or discontinue services at any time.

​

9. Estimates and Pricing

Quotes may be based on information provided by the client, photos, square footage, occupancy, condition, requested scope, add-ons, access limitations, and scheduling needs.

Final pricing may be adjusted when actual conditions materially differ from what was disclosed at booking.

Examples include but are not limited to:

• Heavy buildup

• Excessive pet hair

• Significant clutter

• Additional rooms or areas

• Biohazards or unsafe conditions

• Delays caused by lack of access

• Last-minute scope additions

A minimum service charge applies. Unless otherwise stated, the minimum booked service is one and one-half (1.5) labor hours.

 

10. Scheduling Appointments

Appointments may be scheduled online, through Booking Koala, by phone, text, email, or approved service request forms.

We offer one-time and recurring service options.

​

Arrival times are estimates. Unless otherwise stated, appointments may be subject to an arrival window of approximately 60 minutes due to traffic, weather, prior jobs, staffing, or unforeseen delays.

We will make reasonable efforts to notify you of material delays.

 

11. Same-Day / Last-Minute Booking Fees

Additional scheduling fees may apply:

• 24 hours or less -$25​

Acceptance of short-notice bookings is subject to availability.

 

12. Recurring Services and Auto-Renewing Schedules

Recurring services may be scheduled weekly, every other week, every 4 weeks, or at another agreed frequency.

Recurring appointments continue until canceled, paused, or changed by either party. Clients may request cancellation or schedule changes subject to notice requirements and availability.

​

Recurring pricing, promotions, and discounts may be adjusted if service frequency changes, appointments are repeatedly skipped, conditions materially worsen, or operating costs materially increase.

​

One skip per quarter may be allowed depending on plan type. Additional skips may affect pricing.

Pauses over four (4) weeks may result in rate adjustments. Pauses over eight (8) weeks may require a deep cleaning before resuming recurring service.

 

13. Access to Property

Clients are responsible for providing safe and timely access to the property, including keys, codes, gate access, parking instructions, alarm instructions, and pets secured as needed.

If we cannot access the property or service is materially delayed due to access issues, fees may apply.

 

14. Cancellations, Rescheduling, and No-Shows

Cancellation or reschedule requests should be made at least 24 hours before the scheduled appointment.

Fees may apply:

• Late cancellation (less than 48 hours): $25

• Late cancellation (less than 24 hours): $50

• Late cancellation (less than 12 hours): $75

• No-Show or Inaccessible Property: 75% of the booked service total

Repeated cancellations, no-shows, or scheduling abuse may result in refusal of future service.

 

15. Payment & Billing

All pricing, fees, surcharges, and promotions are subject to change prospectively unless otherwise locked in by written quote or prepaid agreement. Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include card payments, online payments, or cash. Checks may be refused.

Stored payment methods may be charged for completed services, approved add-ons, cancellation fees, no-show fees, past-due balances, or other amounts authorized under these Terms.

​

Invoices unpaid after seven (7) days may incur a reasonable late fee of up to 10% where permitted by law. If unpaid beyond ten (10) days, we may pursue lawful remedies on a case-by-case basis, including negotiated resolution, collections, arbitration where enforceable, or small claims court where eligible, and may seek recovery of allowable filing costs, collection costs, and other recoverable fees permitted by law.

​

Clients remain legally responsible for all approved services and applicable fees.

​

Card Authorization

A valid payment card is required to secure and maintain a booking with Diamond Gleamers Cleaning Services.

​

Authorization Holds

By scheduling a service and providing a payment card, the client authorizes Diamond Gleamers Cleaning Services and its payment processor to place a temporary authorization hold on the card associated with the booking.

• An authorization hold may be placed up to 24 hours before the scheduled service to verify that the payment method is valid and sufficient funds or credit are available.

• The authorization may be for up to the estimated booking total, including applicable service charges, selected add-ons, and other amounts included in the confirmed booking.

• An authorization hold is not a completed charge. However, the authorized amount may temporarily reduce the client's available balance or available credit.

• The timing for the release of an unused or adjusted authorization is determined by the client's financial institution or card issuer and is outside Diamond Gleamers' control.

​

Final Service Charge

Unless otherwise stated, payment is due upon completion of service. The payment method on file may be charged for the final amount due in accordance with the client's confirmed booking and these Terms.

The final amount may differ from the original estimate when the client:

• Requests or approves additional services;

• Changes the scope of service;

• Incurs an applicable cancellation, rescheduling, lockout, inaccessible-property, or other disclosed fee; or

• Otherwise authorizes a change to the booking.

Any material increase to the service scope or price that is not already authorized under the booking or these Terms will require client approval before being charged.

​

Failed or Declined Authorizations

If Diamond Gleamers is unable to successfully authorize the payment method on file, the client may be contacted to provide or update a valid payment method.

If payment authorization cannot be obtained before the scheduled appointment, Diamond Gleamers reserves the right to place the booking on hold, decline service, or cancel the appointment until a valid payment method is provided.

The client remains responsible for any applicable cancellation, rescheduling, or other fees incurred under the cancellation and scheduling policies.

​

Cardholder Authorization

By providing a payment method, completing a booking, or otherwise authorizing Diamond Gleamers to retain a payment method on file, the client represents that they are authorized to use that payment method and authorizes Diamond Gleamers to process payments and authorization holds as described in these Terms.

 

16. Chargebacks and Payment Disputes

Clients agree to contact us first to attempt good-faith resolution before initiating a chargeback where feasible.

If a chargeback or payment dispute is initiated after services were rendered, we reserve the right to provide booking records, communications, photographs, timestamps, invoices, and related documentation to the payment processor or financial institution.

 

17. Satisfaction Guarantee

If you are dissatisfied with the quality of service, notify us within 48 hours of the appointment. Supporting photos may be required.

We may, at our option, offer a re-clean of eligible areas within a reasonable timeframe.

 

18. Refund Policy

Approved refunds for card or electronic payments typically process within five (5) to ten (10) business days, depending on the financial institution. Credit/debit card processing fees may be non-refundable where permitted. Cash-payment refunds, when approved, may be issued by company check or electronic transfer within seven (7) to ten (10) business days. No on-site cash refunds. Refunds generally apply only to the affected portion of the service unless otherwise required by law. We may alternatively offer a service credit or future-booking discount when appropriate and mutually agreed.

Refunds are not automatic. Approved refunds, credits, or partial adjustments are determined case-by-case.

Refund consideration may apply when:

• Service was not performed due to our error

• Duplicate charges occurred

• Verified quality concerns could not reasonably be corrected through re-clean

Refunds may be denied when:

• Reported after 48 hours without reasonable cause

• Re-clean was offered and declined

• Issues involve excluded items or undisclosed conditions

• Results were limited by permanent staining, damage, buildup, age, or material condition

• Work was completed substantially as booked

Processor fees may be non-refundable where applicable.

 

19. Re-Clean Policy

Re-clean requests must be submitted within 48 hours.

To remain eligible:

• Area should remain substantially in the same condition after service

• Request must relate to originally booked tasks

• Photos may be required

New messes, post-service use, clutter changes, or unrelated conditions may void eligibility.

 

20. Service Limitations / Excluded Work

Unless specifically agreed in writing, we do not handle:

• Human or animal waste

• Biohazards

• Black mold or significant mold remediation

• Active infestations

• Hoarding remediation beyond normal scope

• Broken glass or dangerous debris

• Heavy furniture moving

• Chimneys / fireplaces interior cleaning

• Exterior work or garages unless booked

• Hazardous chemical cleanup

 

21. Unsafe, Unsanitary, or Undisclosed Conditions

We may refuse, pause, limit, or discontinue service if conditions are unsafe, hostile, hazardous, unsanitary, structurally risky, or materially different from what was disclosed.

Fees may still apply for reserved time, travel, or partial labor performed.

 

22. Limited or Skipped Areas / Additional Charges

Services are performed according to the booked scope and subject to the Service Limitations / Excluded Work and disclosed property conditions. If qualifying conditions are present, we may skip affected areas while completing the remainder of the service or decline the entire property if conditions are extreme or unsafe.

Charges for skipped or limited areas may include:

• Minimum $75 fee if the entire property cannot be cleaned, depending on property size and booked service

• Minimum $25 fee per room or area skipped or requiring unusual extra effort, depending on size and booked service

If certain rooms or tasks cannot be completed due to access issues, safety concerns, clutter, utility outages, or undisclosed conditions, we may skip affected areas while completing the remainder of the service.

Additional charges may apply based on labor impact, reserved time, and severity.

 

23. Property Condition and Damage Claims

Any claim for property damage must include reasonable supporting evidence and allow us a fair opportunity to inspect or review the allegation before repairs or replacements are undertaken when practical.

Clients must disclose pre-existing damage, fragile items, loose fixtures, specialty finishes, valuable items, malfunctioning equipment, and known hazards before service.

We are not responsible for damage resulting from:

• Pre-existing conditions

• Normal wear and tear

• Improper installation

• Hidden defects

• Unsecured valuables

• Client-provided products or equipment

• Undisclosed specialty materials

Any alleged damage claim should be reported within 48 hours with photos.

​

Cleaning Results & Surface Conditions

We use professional cleaning methods and products to achieve the best possible results based on the condition of your property. However, normal cleaning cannot remove all stains, discoloration, hard water deposits, rust, mold staining, paint damage, scratches, or other permanent conditions.

Diamond Gleamers Cleaning Services is not responsible for pre-existing damage, normal wear and tear, defective materials, or damage resulting from age, improper installation, prior repairs, or lack of maintenance. Cleaning may reveal existing damage or wear that was previously hidden by dirt, dust, grease, or buildup.

If a surface or item appears likely to be damaged by cleaning, we reserve the right to decline or modify that portion of the service.

 

24. Product Use / Specialty Surfaces

We use products generally appropriate for common surfaces. Clients must disclose natural stone, antique finishes, untreated wood, delicate materials, or specialty surfaces before service.

 

25. Staff Safety and Client Conduct

Clients must provide a respectful and safe environment.

No harassment, threats, smoking in active work areas, aggressive animals, dangerous behavior, or inappropriate conduct.

We may discontinue service immediately for safety reasons.

 

26. Illness, Pests, and Environmental Concerns

Please disclose contagious illness risks, recent pesticide treatments, active infestations, severe odors, sewage backups, flooding, or similar issues before arrival.

 

27. Photos and Documentation Consent

We may photograph or document work areas before, during, or after service for estimating, quality control, training standards, dispute resolution, insurance, or internal records.

We will use reasonable efforts not to publicly use identifiable personal items without separate consent.