Diamond Gleamers Cleaning Services

At Diamond Gleamers Cleaning, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard the information you provide when using our cleaning services.

1. Information We Collect

We may collect personal information from you when you:

• Book services on our website
• Submit a quote or service inquiry form
• Subscribe to our emails or promotions
• Communicate with us via phone, email, or text
• Leave a review or testimonial
• Interact with our website or marketing campaigns

This may include:

• Name, phone number, and email address
• Service address and property access instructions
• Notes about pets, alarm systems, or preferences
• Appointment dates and service history
• Payment preferences (note: we do not store bank or card details)
• Marketing preferences and engagement history
• Photos taken for service documentation (before/after, condition tracking)

We do not knowingly collect sensitive identity information (e.g., social security numbers, driver's license numbers).

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and complete cleaning services
• Communicate appointment reminders, service updates, and follow-ups
• Process invoices and maintain service records
• Improve the quality of our services and user experience
• Send promotional content, loyalty rewards, or discount offers
• Track referral credits or recurring service eligibility
• Respond to service concerns or re-clean requests

We do not sell, rent, or share your personal data with third parties for unrelated marketing purposes.

3. Email Marketing & Promotions 

If you opt in to receive emails from us, we may send you:

• Exclusive promotions or seasonal discounts
• Service reminders or maintenance tips
• Business updates, policy changes, or referral program notices

You may unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly. We will never send marketing emails without your consent.

4. Testimonials & Reviews 

If you provide a testimonial, rating, or public review:

• We may publish it on our website or promotional materials
• Only your first name and general location (e.g., “Sarah, Sacramento”) will be displayed
• If you wish to update or remove a posted review, contact us at any time

We will not publish your personal contact information without written consent.

5. Website Cookies & Online Ads

Website Cookies & Online Ads

Our website (powered by Housecall Pro) may use cookies and third-party tracking tools, including:

• Google Analytics – to understand website traffic and user behavior
• Facebook Pixel or similar tools – to improve ad targeting and measure ad performance
• Housecall Pro cookies – to support core website functions, such as booking services and session tracking

These tools may collect anonymous data such as:

• Device and browser type
• Pages visited and time spent on site
• Referring website or ad source

You can manage or disable non-essential cookies through your browser settings. You may also opt out of personalized ads using tools like Google Ads Settings or Facebook Ad Preferences. Please note that some cookies are required for the website to function properly.

6. Photo & Documentation Use 

We may take photos during or after service to document:

• Quality of work
• Pre-existing conditions or damages
• Proof of service completion

These photos are used internally and never shared without consent. You may request that photos not be taken in specific areas of your home or business.

7. Data Protection & Security 

We protect your information using reasonable administrative, technical, and physical safeguards, including:

• Secure web forms and encrypted communication
• Restricted access to internal records
• Confidential handling of service notes and client files
• Staff training on privacy and professionalism
• Only authorized personnel involved in service delivery, scheduling, billing, or client support will access your data.

8. Data Retention & Deletion 

We retain client data only as long as necessary to:

• Provide services
• Maintain business and tax records
• Comply with legal or administrative obligations

You may request the deletion of your personal data by contacting us directly. We will honor all valid data removal requests unless otherwise required by law.

9. Changes to This Policy 

We may update this Privacy Policy periodically to reflect changes in law, technology, or business operations. Any changes will be posted to this page, and your continued use of our services constitutes agreement with the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Diamond Gleamers Cleaning Services
📧 Diamondgleamerscleaning@gmail.com
📞 Phone: (916)- 237- 1686
📍 Location: 3575 Arden Way #1077 Sacramento, CA 95864​

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By using our website, booking services, or submitting your information, you agree to the terms of this Privacy Policy and consent to the collection and use of your data as outlined.