​Diamond Gleamers Cleaning Services

1. Eligibility and Use of Website

Our website and services are intended for users who are at least 18 years of age. By using this site, you confirm that you meet this age requirement and are legally able to enter into binding agreements.

You agree to use the site only for lawful purposes and not to misuse any features or attempt to harm the site or its users in any way.

2. Services Offered

Diamond Gleamers Cleaning Services offers a range of cleaning services, including but not limited to:

• Residential cleaning
• Move-in/move-out cleaning
• Vacation rental turnovers
• Office cleaning
• Beauty salon cleaning

We reserve the right to:

• Modify, add, or remove services at any time without notice
• Refuse service under unsafe, unsanitary, or inappropriate conditions
• Adjust pricing or availability depending on location, workload, and service type

3. Scheduling Appointments 

• Services may be scheduled through our website, by phone, or via service request form.
• We offer both one-time and recurring cleaning services.
• A minimum 1.5-hour service charge applies to all cleanings.
• Arrival times are scheduled within a 60-minute window to account for traffic or previous appointments.
• We will update you by phone or text if we’re running early or delayed.
• We require at least 48 hours' notice for all new bookings.

Same-Day / Last-Minute Booking Fees:

• Bookings made within 4 hours or less: $75 same-day fee
• Bookings made within 12 hours or less: $50 same-day fee
• Bookings made within 24 hours or less: $35 same-day fee
• Bookings made within 48 hours or less: $20 last-minute booking fee

4. Cancellations, Rescheduling & No- Shows 

• Cancellations or reschedules must be made at least 24 hours in advance.
• Late cancellations incur a $30 fee.
• No-shows (where access is not provided without cancellation) incur a $50 fee.
• These fees must be paid in full before rescheduling.
• Repeated cancellations or no-shows may result in termination of service.
  

5. Payment Policies 

• Payment is due upon completion of service unless otherwise agreed.
• We accept Zelle, Afterpay, online payments, and cash. Checks are not accepted.
• Invoices not paid within 7 days will incur a 10% late fee.
• We do not offer refunds once a service has been completed, but we will return to address any verified service issues as outlined in our Re-Clean Policy.

Payment & Fees Obligation
By booking services with us, the client agrees to pay for all scheduled services and applicable fees, including:

• Late Cancellations: Must be made at least 24 hours in advance. Cancellations within less than 24 hours incur a $30 fee.
• No-Shows: If the client does not provide access for the scheduled service and fails to notify us in advance, a $50 fee will be charged.
• Service Limitation Fees: If a portion of the service or the entire property cannot be completed due to conditions in the Service Limitations Checklist, the client is responsible for paying the fees as described in the Service Limitations & Conditions section.

All fees must be paid in full before rescheduling any services.
Late Payment: Any outstanding balance not paid within 7 days of the invoice date will incur a 10% late fee.
Enforcement: If payment is not received, we reserve the right to pursue recovery through arbitration or small claims court. The client remains responsible for all associated fees and costs.
By scheduling services, the client acknowledges their legal obligation to pay for all services rendered.

6. Satisfaction Guaranteed

• If you are not satisfied with your cleaning service, notify us within 24 hours of the appointment. Photos are required.
• We will return within a reasonable time frame to re-clean the specific areas of concern at no additional cost.
• Refunds will only be considered if a re-clean is not possible or if issues remain unresolved after our return visit.

7.​ Refund Policy 

Refunds may be issued under the following circumstances:

• Services were not performed due to our error or scheduling conflict.
• Quality concerns were reported within 24 hours and could not be resolved through a re-clean.
• Duplicate charges or payment errors occurred.

Refunds are not provided for:

• Service dissatisfaction reported after 24 hours or refusal to provide proof.
• Situations where a re-clean was offered but declined.
• Complaints regarding services not included in the original booking.
• Missed appointments caused by inaccurate client-provided information (e.g., wrong address, locked doors).
• Results affected by prior damage, stains, or buildup that cannot reasonably be removed.
• Excessive buildup or special conditions not disclosed and booked as add-ons. Last-minute requests cannot be guaranteed.
• Completed labor where services were rendered as booked and proof of completion is provided.     

Processing of Refunds

• Approved refunds for card/electronic payments: 5–10 business days.
• Any credit/debit card processing fees are non-refundable.
• Cash payments: refunds issued via company check or electronic transfer within 7–10 business days. No cash refunds at time of service.
• Refunds apply only to the affected portion of the service.
• Alternatively, we may provide a discount toward a future service if appropriate and agreed upon.

8.​ Re-Clean Policy 

• Re-clean requests must be submitted within 24 hours of the original service.
• The area must remain in the same condition as when the cleaning was completed.
• New clutter, dirt, or use of the space may void re-clean eligibility.
• Photos showing missed areas are required for approval.
• Re-cleans apply only to tasks included in the original service booking.
• Excess buildup, pet hair, post-construction debris, prior damage, or other excluded issues may not be eligible for a re-clean and could require an additional service.
• Last-minute concerns not disclosed and added during booking cannot be guaranteed.
• Proof of re-clean completion will be provided.

9. Service Limitations

Cleaners do not handle:

• Human or animal waste
• Black mold or excessive mold/mildew
• Biohazards
• Insect infestations
• Heavy hoarding or cleanup beyond normal scope
• Wet paint, broken glass, or hazardous debris
• Lifting heavy furniture or large appliances
• Interior of fireplaces or chimneys
• Outdoor areas or garages (unless booked)

10. Liability Disclaimer & Service Limitations & Conditions

Services are performed according to the booking and within the scope of the Service Limitations Checklist. If conditions from the checklist are present, we may:

• Skip affected areas while completing the rest of the service
• Decline service for the entire property if conditions are extreme or unsafe

Charges for Skipped or Limited Areas:

• Minimum $75 fee if the entire property cannot be cleaned, based on property size and booked service
• Minimum $25 fee per room/area skipped or requiring extra effort, based on size and booked service

Fees are assessed at our discretion based on severity.
Clients must review the Service Limitations Checklist and disclose any such conditions in advance. Failure to do so may result in skipped areas, refusal of service, and/or additional charges.

Service Limitations Checklist:

• Pre-existing damage (loose fixtures, cracked items, broken blinds)
• Surfaces/finishes damaged due to age, installation, or lack of maintenance
• Damage from client-provided equipment or products
• Items of high monetary/sentimental value not secured or disclosed
• Cluttered or hazardous environments restricting safe access
• Accidental damage must be reported within 24 hours

11. Product Use 

• We use products safe for general surfaces.
• Specialty surfaces (natural stone, antique wood, untreated surfaces) must be disclosed prior to service.
• We are not responsible for damage to specialty surfaces if we were not informed.

12. Staff Safety & Client Conduct 

• Clients must provide a safe, respectful, and non-hostile environment.
• No smoking, harassment, or inappropriate conduct during service.
• Service may be refused or discontinued for unsafe conditions, client misconduct, pest treatments, infestations, or contagious illness unless disclosed.

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13. Promotions 

General Promotion Rules

• All promotions, perks, discounts, and referral rewards are only applied after services are completed and paid; they cannot be pre-applied.
• Discounts and rewards apply to future bookings only.
• Discounts are stackable with other offers, but total savings will not exceed 35% off the total service price.
• Promotions, perks, and rewards are non-transferable, not redeemable for cash, and may be changed or discontinued at any time without notice.
• All discounts, credits, and promotions expire if your recurring service is discontinued.

Referral Program

• Rewards are issued when a new client you refer completes and pays for their service.
• Referred clients must sign up for recurring services and complete a minimum of three cleanings to count toward milestone rewards or permanent discounts.
• If a referred recurring client cancels before completing 10 recurring bookings, any Gleam Member discount may be discontinued or reduced.
• You may receive multiple referral rewards for referring multiple clients.
• Only one referral reward per referred household is issued.
• Referral credits may not be redeemed for cash and are valid only toward future services.
• Clients on custom or budget-based pricing plans may still refer clients but may receive modified or limited rewards.
• The referral program may be changed or discontinued at any time.

Loyalty Perks

• Loyalty perks are based on the number of completed recurring cleanings.
• Perks are issued per household and expire six months after issuance.
• Rewards are non-transferable and cannot be redeemed for cash.
• Clients on discounted or budget-based pricing plans may not qualify for all perks or may receive alternate rewards.
• Loyalty perks are subject to change or removal at any time without notice.

Recurring Discounts

• Discounts are available for clients with weekly, biweekly, or monthly recurring schedules.
• One skip per quarter (every 3 months) is allowed; additional skips may result in temporary price adjustments.
• Pauses over 4 weeks may adjust your rate; pauses over 8 weeks may require a deep clean before resuming service.
• Frequent skips or inconsistent scheduling may result in loss of discount eligibility.
• Discounts are non-transferable and only apply to recurring bookings.
• Clients with budget-based pricing plans may not qualify for the full recurring discount or may receive adjusted savings.

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14. Holiday Schedule

We are closed on the following holidays:

• Thanksgiving Day
• Christmas Day
• Other major federal holidays (as posted)
  Appointments near these dates may be adjusted as needed.

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15. Updates to Terms

These Terms & Conditions are subject to change without notice. Updates will be published on this page. Continued use of services constitutes acceptance of the most recent terms.

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16. Contact 

For questions, concerns, or inquiries:

Diamond Gleamers Cleaning Services

📧 Diamondgleamerscleaning@gmail.com

📞 Phone: (916)- 237- 1686