​Diamond Gleamers Cleaning Services

Welcome to the Diamond Gleamers Cleaning Services website. By accessing this website or scheduling our residential or commercial cleaning services, you agree to be bound by the following Terms and Conditions ("Terms", "T&C"). Please read them carefully before using our website or booking with us.

If you do not agree with any part of these terms, please refrain from using our website or services.

1. Eligibility and Use of Website

Our website and services are intended for users who are at least 18 years of age. By using this site, you confirm that you meet this age requirement and are legally able to enter into binding agreements.

You agree to use the site only for lawful purposes and not to misuse any features or attempt to harm the site or its users in any way.

2. Services Offered

Diamond Gleamers Cleaning Services offers a range of cleaning services, including but not limited to:

• Residential cleaning
• Move-in/move-out cleaning
• Vacation rental turnovers
• Office cleaning
• Beauty salon cleaning

We reserve the right to:

• Modify, add, or remove services at any time without notice
• Refuse service under unsafe, unsanitary, or inappropriate conditions
• Adjust pricing or availability depending on location, workload, and service type

3. Scheduling Appointments 

• Services may be scheduled through our website, by phone, or via service request form.
• We require at least 48 hours' notice for all new bookings.
• We offer both one-time and recurring cleaning services.
• A minimum 1.5-hour service charge applies to all cleanings.
• Arrival times are scheduled within a 60-minute window to account for traffic or previous appointments.
• We will update you by phone or text if we’re running early or delayed.

4. Cancellations, Rescheduling & No- Shows 

• Cancellations or reschedules must be made at least 24 hours in advance.
• Late cancellations will incur a $30 fee.
• No-shows (where access is not provided without cancellation) incur a $50 fee.
• These fees must be paid in full before rescheduling.
• Repeated cancellations or no-shows may result in termination of service.

5. Payment Policies 

• Payment is due upon completion of service unless otherwise agreed.
• We accept Zelle, Afterpay, online payments, and cash. Checks are not accepted.
• Invoices not paid within 7 days will incur a 10% late fee.
• We do not offer refunds once a service has been completed, but we will return to address any verified service issues as outlined in our re-clean policy.

6. Satisfaction Guaranteed

• If you are not satisfied with your cleaning service, please notify us within 24 hours of the appointment. Photos are required.
• We will return within a reasonable time frame to re-clean the specific areas of concern at no additional cost.
• Refunds will only be considered if a re-clean is not possible or if issues remain unresolved after our return visit.

7.​ Refund Policy 

Refunds may be issued under the following circumstances:

• Services were not performed due to our error or scheduling conflict.
• Quality concerns were reported within 24 hours and could not be resolved through a re-clean.
• Duplicate charges or payment errors occurred.

Refunds are not provided for:

• Service dissatisfaction reported after 24 hours of completion or refusal to provider proof. 
• Situations where a re-clean was offered but declined.
• Complaints regarding services that were not included in the booked service. 
• Missed appointments caused by inaccurate entry information (wrong address, locked doors, etc.).               

Processing of Refunds

• Approved refunds will be processed back to the original payment method within 5–10 business days.
• Any credit/debit card processing fees are non-refundable.

8.​ Re-Clean Policy 

• Re-clean requests must be made within 48 hours of the original service.
• The area must remain in the same condition as when we completed the cleaning.
• New clutter, dirt, or use of the space may void re-clean eligibility.
• Photos showing missed areas are required for re-clean approval.
• Re-cleans only apply to services originally included in your booking.
• Excess buildup, pet hair, or other excluded issues require an additional service.

7. Service Limitations

Our cleaners do not handle the following:

• Human or animal waste
• Mold, mildew, or biohazards
• Insect infestations
• Heavy hoarding or cleanup beyond normal cleaning scope
• Wet paint, broken glass, or hazardous debris
• Lifting heavy furniture or moving large appliances
• Interior of fireplaces or chimneys
• Outdoor areas or garages (unless booked specifically)

8. Liability Disclaimer 

We are not liable for:

• Pre-existing damage (e.g., loose fixtures, cracked items, broken blinds)
• Surfaces or finishes damaged due to age, improper installation, or lack of maintenance
• Damage caused by client-provided equipment or products
• Items of high monetary or sentimental value not secured or disclosed
• Cluttered or hazardous environments that restrict safe access
• Accidental damage caused by our team must be reported within 24 hours of service for review.

9. Product Use 

• We use products safe for general surfaces. If specialty products are required (e.g., for natural stone, antique wood, or untreated surfaces), you must inform us in advance.
• We are not responsible for damage caused to specialty surfaces if we were not made aware of special care instructions prior to service.

10. Staff Safety & Client Conduct 

• Clients must provide a safe, respectful, and non-hostile environment.
• No smoking, harassment, or inappropriate conduct during service.
• We reserve the right to refuse or discontinue service immediately for unsafe conditions or client misconduct.
• Service may also be declined or rescheduled in homes with recent pest treatments, infestations, or contagious illness unless properly disclosed.

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11. Recurring Service Policy 

To maintain your discounted recurring rate:

• One skip is allowed per quarter (every 3 months).
• Additional skips will result in a temporary price increase to account for added cleaning time.
• Pauses over 4 weeks may lead to rate adjustments.
• Pauses over 8 weeks may require a deep clean before standard service resumes.
• Frequent skips or inconsistent scheduling may result in loss of discount eligibility.

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12. Promotions & Discounts

• Visit our Promotions & Discounts page for current offers and how they apply.
• Discounts and referral rewards expire if recurring service is discontinued.
• Referral credits are issued once your referral completes and pays for their first service.
• All promotions are subject to change without notice and are non-transferable.

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13. Holiday Schedule 

We are closed on the following holidays:

• Thanksgiving Day
• Christmas Day
• Other major federal holidays (as posted in advance)

Appointments scheduled near these dates may be adjusted as needed.

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14. Updates to Terms 

These Terms & Conditions are subject to change without notice. Updates will be published on this page. Continued use of our services constitutes acceptance of the most recent terms

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Questions? 

For questions, concerns, or inquiries about these Terms, please contact:

Diamond Gleamers Cleaning Services

📧 Diamondgleamerscleaning@gmail.com

📞 Phone: (916)- 237- 1686

📍 Location: 3575 Arden Way #1077 Sacramento, CA 95864